BIAC Internet LocksmithEmergency website rescue
Locked out of your own website? We get you back in.
Spam flooding your contact form, a hacked site, or an IP on a blacklist. We triage fast and fix it. We only get back in with your express approval, and nothing changes without your OK.
Or email info@biacbroadband.com
A live person answers 8 AM to 8 PM ET, weekdays
- Flat triage price, posted below
- Fixed quote before any fix
- Passwords entered securely, never by email
- Canada and US, fully remote
What we rescue
Spam-flooded form
Bots bury your contact form in junk, and real leads get lost.
Hacked website
Strange pages, redirects, new admin users, or a site that won't load.
IP or domain blacklisted
Your email bounces or lands in junk because your server is on a blocklist.
Three steps
How the locksmith gets you back in
Like a good locksmith, we check it's your door, open it carefully, and hand back the keys.
Call, and we check it's you
Tell us what's happening. We confirm you own or control the site before we touch anything, then start triage at a flat price.
Ownership checked firstFind the way in, stop the attack
We find how they got in, contain it where we can, and give you a fixed price for the fix. You decide if we go ahead.
Fixed quote, your callFix it, then hand back the keys
We fix the cause, lock down the form, test your email, remove our access, and send you a written report.
Our access removedOur promise
Your keys stay yours
You'd never hand a stranger your house keys. You shouldn't have to with your website either.
We only get back in with your express approval. Nothing changes without your OK.
You approve every change
Site, DNS or email. We ask first, every time.
Temporary access only
We do need access to do the work, but never by email or text. You enter your passwords through our secure password form, or create a temporary named account for us.
We check who you are
So no one can use us to get into a business that isn't theirs.
We leave, and lock up
When we're done we remove our access and send you an access report.
A person signs off
AI tools help us move fast. A person approves every action, and every action is logged.
A real company
BIAC Broadband is based in Markham, Ontario. Call us and talk to a person.
Fix one problem, flat price
Know exactly what’s wrong? Pick the fix.
One website or domain per fix. 100% refund if we can’t fix it.
“My contact form is flooding me with spam”
Bot blocking, honeypot, server-side checks and authenticated email, so only real leads reach you.
Flat price · 1 business day“Someone is sending fake emails from my domain”
SPF, DKIM and DMARC set up and moved to reject, with reports so you can see who tries.
Flat price · 1–2 days, full lockdown in 30“My emails are going to junk”
We fix email authentication and sender settings, then test to Gmail and Outlook.
Flat price · 1–2 business days“We’re on a blocklist”
We fix the cause, then file delisting requests and follow up until cleared.
Flat price · Usually 1–7 days“My website’s been hacked”
We remove redirects, planted files and backdoors, then harden the site. 30-day reinfection guarantee.
Flat price · Same or next business day“My site is down or crawling”
We block bad bot traffic, rate-limit logins and turn on caching.
Flat price · 1 business day“Browsers say my site is ‘Not Secure’”
Valid certificate, forced HTTPS, mixed-content fixes and auto-renewal.
Flat price · Same dayCanadian prices include HST. We call your business to verify ownership before we start. Not sure what’s wrong? Start with triage below. Questions: info@biacbroadband.com
Simple pricing
Know the price before we start
Start with triage. Every fix is quoted first. Monthly plans are optional.
One-time rescue
Triage
We find the problem and stop the bleeding.
Starting at- Ownership check
- Diagnosis and containment
- Fixed quote for the fix
- You keep the findings
Fix
We remove the cause and lock the door.
Starting at- Cleanup and patching
- Form lockdown
- SPF, DKIM and DMARC fixes
- Blocklist delisting requests
- Written report
Optional monthly
Protect
Keep the door locked after the fix.
Starting at- Barracuda email protection
- Backup
- Website firewall (WAF)
Watch 24/7
Someone watching the door, day and night.
Starting at- Everything in Protect
- 24/7 monitoring with Fujitsu / 1Finity
- After-hours emergency response
Prices in Canadian or US dollars. Canadian prices include HST. Triage is paid up front. The fix is a fixed price you approve first. 100% refund if we can’t fix it.
Questions
Before you call
How fast can you start?
A live person answers 8 AM to 8 PM ET on weekdays, and we aim to start within the hour. After-hours help is available by arrangement, at a higher triage fee.
What does "express approval" mean?
We don't log in, change a setting, or touch your DNS or email until you say yes. If we find something new, we stop and ask again.
Do you need my passwords?
Yes, we need access to fix the problem. You enter them through our secure password form, never by email or text, or you create a temporary named account for us. You approve every access. We remove our access at the end and send you an access report.
Why do you check who I am?
To protect you. A good locksmith checks it's your door. We confirm you own or control the site before we touch it.
What does triage cover?
We verify ownership, find what's wrong, contain the attack where we can, and give you a fixed price for the fix. If you don't go ahead, you keep the findings.
What if you can’t fix it?
You get a 100% refund. “Can’t fix it” means that, after you’ve given us the access we asked for, we couldn’t do what the fix you bought promises: for example, your form still delivers spam, spoofed email from your domain still isn’t rejected, or your site is still hacked. You get every dollar back within 5 business days. It doesn’t cover problems outside the fix you bought, a new attack after we finish, or cases where we couldn’t get access or your approval. For blocklists, we refund if a listing isn’t cleared within 30 days.
Can you promise my IP or domain gets delisted?
No one honestly can. Each blocklist decides for itself. We clean up the source, fix your email records, and submit the requests. If a listing isn’t cleared within 30 days, you get your money back.
Do I have to sign up for a monthly plan?
No. Protect and Watch 24/7 are optional. Many owners only need the rescue.
What kinds of websites do you fix?
Mostly WordPress and common hosting panels. If your site runs on something else, call and we'll tell you straight away if we can help.
Do you work with US businesses?
Yes. We serve Canada and the US, fully remote, and bill in CAD or USD.
What if customer data was exposed?
You may have a legal duty to report it. We'll flag it and suggest you talk to your lawyer. We don't give legal advice.
Locked out right now?
Call the Internet Locksmith. We'll listen, check it's your site, and tell you the triage price before we start.
Or email info@biacbroadband.com
8 AM to 8 PM ET, weekdays. After hours by arrangement.